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Executive - HR Operations

Full time

Job ID: 10105531

India - Mumbai - Vikhroli West

Permanent

Hybrid

Posted on
26 December 2024
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At this level your work will typically focus on delivering quality customer service and continuously improving service delivery.

Core activities and outcomes at this level may include: 

Investigate and respond to queries through various communication channels as appropriate

Helpdesk: First point of contact for Capita managers and employees for queries

Payroll: Inputting, processing and checking payroll transactions in a timely manner.

Pensions: learn the rules governing the different pensions schemes and apply these when assisting customers and stakeholders 

HR Administration: Covers a broad spectrum of processes. Key activity is the managing of HR Operations tasks within Workday and supporting Onboarding activity.

Learning: Content design, development and deployment.

Resourcing: Sourcing, sifting and interviewing candidates. As well as coordinating assessments and the start of the onboarding

Job Description
Attention to detail and ensure accurate data inputting. Ensure personal data is protected at all times Good communication skills – listen actively, have effective written and verbal communication skills  Awareness of the wider People Function – roles, policies and processes Gather data and understand information to be able to respond to a query in full Good  organisational skills  Good customer service skills. Work within the SLA and KPI deadlines set. Making suggestions for improvement in the processes that the role undertakes
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About us

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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