Employer Support Advisor

**Please note - if successful, you would (upon agreement with your current business area) move into the role on a secondment basis with the view to move back to your current position once the secondment ends. We recommend that you consult with your line manager in the first instance to determine the feasibility of undertaking a secondment.

What you’ll be doing:

• Handling a large volume of both inbound & outbound calls in relation to the project & onboarding tasks you will be working on.
• Demonstrating strategic knowledge of the clients that require support – understanding their business objectives and providing appropriate solutions whilst displaying a genuine interest in their business.
• Being responsible for supporting effective onboarding delivery and enable efficiencies and improvements.
• Working closely with the Projects team to ensure supportive collaboration between teams.
• Taking on varied admin tasks throughout the day to assist the team leaders and to meet KPI’s.
• Training & aligning yourself with the team and other dependent business partners ensuring optimum project aligned tasks & Implementation processes are followed.
• Updating CRM accurately & supporting with any MI requirements.

What we are looking for:

• Experience within a customer service environment taking both inbound and outbound calls.
• Strong customer focus & a great telephone manner.
• Successful track record in building relationships with key stakeholders & clients.
• Administration experience.
• Excellent verbal and written skills.
• A self-motivated and enthusiastic candidate with the ability to work towards tight deadlines and KPI’s, with minor or no supervision
• Minimum GCSE grade C or equivalent in Maths & English
• Experience in administration roles with the ability to develop and execute project related tasks.
• Computer literate with experience using MS office products (e.g. word, excel etc)

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.