Customer Service Advisor

What you’ll be doing?

• Helping customers over the phone who have an emergency with their water supply
• Taking ownership of enquiries & valuing each customer
• Creating a positive experience for both customer and client
• Making a real difference to people’s lives

Who are we looking for?

• Excellent communication skills, understanding the needs of customers
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• A genuine passion to help people in difficult circumstances
• The ability to problem solve and offer expert solutions
• An agile attitude to work and those keen to learn new processes and technologies.

What’s in it for you? 

• A competitive salary  of £22,542 per annum
• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave  
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice  
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more 
• Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology  
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.