Customer Payments Advisor - Hybrid Working

What you’ll be doing: 

• Implement the Company’s Credit Control practices as per the Policy and Procedures documents.
• Deal with customers in an empathetic and professional manner in difficult or awkward situations.
• To make informed decisions within a timely manner to reduce the business exposure to bad debt and potential unnecessary disruption to the customer.
• Identification, documentation and resolution of telephone/postal/e-mail queries, disputes and general enquiries in an efficient and timely manner (as per deadlines).
• Communicate and escalate to immediate Supervisor when necessary all issues related to account queries in a timely manner.
• To actively monitor and action all activities within your individual work queue and within the set timescales.
• Ensuring that accurate records are maintained in the relevant systems.

What we're looking for:

• Excellent telephone manner and communication skills.
• Excellent interpersonal and organisational skills.
• Experience of working in a team environment.
• Experience of working to and performing against set targets
• Ability to deal positively and professionally with difficult situations which may arise.
• Strong negotiating and influencing skills
• Proactive attitude – must have ability to take initiative to get the job done

We anticipate this role to start on 21st October.

What’s in it for you? 
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

•    €26,416 per annum plus commission
•    22 days holidays plus the opportunity to purchase additional leave
•    access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
•    cost of eyecare vouchers for eye examinations and money towards glasses if required
•    access to Capita pension scheme
•    access to Employee Assistance Programme
•    life Assurance Benefit
•    cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, and complete our assessment process so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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