Customer Care Advisor with French
Job ID: 10106718
Krakow
Fixed Term (Fixed Term)
Hybrid
n/a
Job Description
Providing technical expertise on products and processes supported, undertaking regular analysis of quality errors to identify trends and bridge gaps and increase scope of processes,
Ensure root cause analysis with corrective and preventions actions being done for any customer complaints received.
Process and manage all standardized and non standardized escalations from internal and external sources by conducting research/fact-finding
Ensure any changes to the pre-defined processes are adequately documented and approved, for any new processes – train self and then impart training to team.
Co-ordinating with other departments or functions to resolve customer problems, when necessary
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.