Council Tax Officer

What you’ll be doing:

• Investigate computer records (Academy One Revenues and Benefits) and interrogate customer’s accounts to maximise collection of Council Tax for Bexley Council.

• Be responsible for dealing with, and responding to, written and verbal enquiries from members of the public, using a document imaging system (Anite), EGWM and working to procedures and guidelines

• Deal with and respond to customers over the telephone when needed.

• Negotiate arrangements in writing, on the phone, for payment of debts

• Ensure accounts are progressed through the recovery cycle from reviewing housekeeping lists

• Promoting direct debit, e-billing and self service to the customer

• Investigate records and liaise with outside agencies to locate debtors who have moved

What we’re looking for:

• A good level of Maths and English

• Computer literate

• Good written and verbal communication skills.

• Good interpersonal skills with the ability to work effectively and tactfully with all levels

• Professional approach.

• Ability to work under pressure and to tight deadlines.

• Good organisational skills.

About us: Capita Public Service – LPS

Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.

Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.

What’s in it for you?

• a salary of £23,400

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• fully home based role

• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.