Claims Administrator - Life & Pensions

What will you deliver?  

• Communicating with customers via both telephone and in writing regarding their bereavement claims.

• Chasing customers on outstanding information required for their claims.

• Performing administration duties on claims.

• Contribute to a positive and supportive team culture.

• General administrative duties.

What are we looking for?  

• Previous administration experience in an FCA regulated financial services environment and / or claims experience in a back-office environment, ideally within the Life & Pensions sector. Full training can be provided on claims processes as long as the incumbent is willing to learn.

• Excellent communications skills, both written and orally, as this will involve plenty of customer contact.

• Strong professional customer service skills, as some communications with customers will be with vulnerable people who have recently suffered bereavement or illness.

• Good IT skills, including Word, Excel etc., as well as able to learn new software quickly.

• Self-reliant, able to manage workloads effectively.

What can we offer you?  

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following: 

• A competitive starting salary.

• A salary progression scheme is in place for strong performers, where salary is reviewed regularly in line with your performance.

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more. 

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services 

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

What’s Next? 

If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. 

Equal Opportunities 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .