Business Support Manager

The Business Support Manager has ownership of multiple different areas of work including Risk and Control, Business Continuity, Driving improvement in Operational information, system support & administration and people management support of a finance team.

Direct reports of up to 7, across different skilled teams, this role involves hands on management of risk, which leads on identifying risks, assessing control procedures, monitoring compliance with policies and regulations, implementing controls to mitigate risks, conducting internal audits and assessments, producing contractual reporting to our senior management team and providing recommendations for process improvements.

You will need to provide independent and evidence-based assurance to management and other stakeholders that their key risks are being managed effectively and that business continuity plans are robust by evaluating the effectiveness of controls in place and providing recommendations for process improvements.

Whilst this role is home based, travel to our Coventry office would be required at least twice per month.

Responsibilities

• Work with management and operational teams to prioritise information needs

• Take ownership for collating and analysing data, and identifying trends

• Prepare management reports

• Test business continuity plans

• Ensure documentation is up to date

• Identify process and procedure improvements

• Maintain risk indictors, metrics and other metrics

• Assist with the risk management framework

• Lead in the annual programme of assurance work

• Conducts tests in line with contractual requirements
   

About You

• Proficient in risk or audit assessment methodologies

• Understanding of business continuity procedures

• Strong stakeholder management and ability to effectively upwards manage

• Self-motivated

• Analytical

About Capita | Transport For London (TFL)

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.