BBC Audience Services Audience Engagement Specialist

Capita is an equal opportunity and disability confident employer.

We are looking for Customer Service Advisor to join our team. This role is a mixture of office and home based, with office time required at Beacon House, Belfast.

If you love customer service and have an interest in current affairs and the media - this could be the role for you!

What will you deliver?

• Answering calls, handling webchats and logging webmail and letters from the BBC viewing public.
• Develop into written skills, responding to Enquiries, Complaints and/or contacts about BBC iPlayer/BBC Sounds.
• Adhere to BBC/Capita standards and guidelines.
• Provide excellent customer service

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and work as part of a dynamic team across a range of services. Also, on offer is a salary of £23,400 with benefits package, including:

• 10-week rota in advance (8 hour shifts between 07:45-20:15), with 60% of shifts ending no later than 6pm
• 23 days leave (pro-rata) with 8 bank holidays, which increases after two years
• Internal and companywide awards initiatives with the opportunity to win retail vouchers and be recognised and celebrated for your great work
• Employee Assistance Programme, the opportunity to buy extra leave, get discount on retail and leisure, company matched pension, enhanced life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more…

Who are we looking for?

• Loves the challenge of working in a high-pressured environment
• Passionate about customer experience and maximising customer satisfaction
• Great spelling and grammar
• Patience and great listening skills
• Outgoing team player
• A hunger to learn new things and develop skills

Who are we?

We are a customer facing contract who work for our BBC client. Within our team, we are responsible for recording and responding to audience member feedback in a professional and courteous manner. There are many other aspects to the contract including Tech Support, web publishing, providing audiences for shows.

What’s next?

If this role is of interest to you, please click below to register, apply by uploading a cover letter and your CV to Workday.

A member of our Recruitment Team will review your application and be in touch.

Application closes 23:59 on Sunday 29 September 2024.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.