Job description:
Operating as part of the Customer Service Centre (CSC) Operations team in Blackburn, the purpose of the role is to provide support to the CSC, identifying training needs, delivering training, and supporting the CSC management team in delivering improvements. As the CSC is impacted by many changes across the business and due to the fast-paced level of change this is an integral role to ensure change is embedded with the agents.
You will be responsible for understanding the training needs of the CSC and planning, building, and executing delivery of training both virtual and face to face. Alongside this you will identify tools to support staff in embedding their learnings. This will be evidenced through KPI achievements, quality results and customer satisfaction.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
