Analyst - Server Support
Job ID: 10104813
Pune
Permanent
Hybrid
The L2 Engineer is responsible for maintaining and supporting hosting platforms and client environments. They are responsible for working with stakeholders, ensuring progress and resolution is communicated throughout incidents.
Job Description
Support of Windows Server and associated virtualised platforms including hosted, distributed and cloud infrastructure (OS)
Maintenance and optimisation of Hosting platforms
Respond to logged incidents in line with SLA’s, including more complex incidents
Manage stakeholder expectations, ensuring regular communication throughout incidents.
Adhere to all governance and operational policies and procedures
Maintain and contribute to the development of support documentation as required
Manage critical escalations and service outages to a successful conclusion, escalating as required.
Review technical documentation as part of Operational Acceptance process
Capacity management of hosting platforms
Monitoring of the hosting estate – responding to alerts as appropriate
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.