Account Director - LPS Technology
Job ID: 10109352
Permanent
Work From Home
Capita Local Public Services (LPS) is a dynamic and innovative £400m business, employing over 2,000 colleagues who work collaboratively within a matrix operating model. We deliver exceptional services to over 150 clients across both the public and private sectors. As part of our Technology vertical, LPS Technology is responsible for managing technology-led accounts, secure services, and IT managed services. We are committed to client engagement, contract management, strategic planning, and P&L ownership, supported by our other internal departments in developing and delivering cutting-edge propositions.
We are seeking a dedicated and strategic leader to join our LPS Technology team as the Account Director focussing on the technology clients in our Local Public Service business, the role will be focusing on the management and ownership of public sector accounts. In this pivotal role, you will be the single point of contact for strategic clients, bringing together the breadth and depth of Capita's knowledge and experience to deliver outstanding services that exceed customer expectations. You will manage senior-level relationships with clients and executives at Board and CEO levels, ensuring the delivery of all contractual commitments and driving sustainable growth for Capita.
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
Job Description
What you’ll be doing:
Client Relationship Management: Serve as the single point of contact for strategic clients, managing senior-level relationships and ensuring client satisfaction.
Strategic Planning: Define and execute Capita’s strategy for public sector accounts, aligning with broader sector strategies.
Account Development: Develop and implement account plans, identifying opportunities to expand business scope and form strategic partnerships.
Contract Management: Oversee the management of contracts, ensuring all contractual commitments are met and exceeded.
Leadership and Advisory: Engage with senior client executives, providing strategic advice and leading major programmes in a public sector setting.
P&L Ownership: Manage the profit and loss for public sector accounts, driving financial performance and sustainable growth.
Innovation and Solution Development: Shape and commission work that meets clients' strategic objectives, leveraging technology-led opportunities.
Collaboration: Work alongside other LPS verticals (Local Government and Housing, Health and Education) to ensure cohesive sector strategy and engagement.
What we’re looking for:
You will be committed to an approach which includes clarity of direction, excellent communication, swift decision making and values-based leadership. Able to collaborate across organisational boundaries to drive and efficient and effective delivery proposition.
You will use your personality, leadership and collaborative skills, and your emotional intelligence to lead your matrix team and work with others.
Experience of leading in a matrix environment to deliver excellent outcomes for customers
You will have an extensive, and varied, business experience across the Public sector
You will be capable of sustained engagement at the most senior levels and being an advisor to senior executives and council members
You will have had a varied career with a combination of significant experience in commissioning of services, business development and/or management consulting, underpinned by rounded general management experience.
Experience of transforming public services to achieve better outcomes, improve efficiency and performance
About Capita Local Public Service
We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.
From transforming citizen experience, making operational savings and providing extra resilience at times of high demand, to supporting local education authorities and local authority landlords with intuitive software to manage their responsibilities, we’re making it easier – and more efficient – for councils to make a difference.
What’s in it for you?
A competitive basic salary of between £75,000 and £85,000 dependent upon experience
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
A home based role with occasional fully expensed travel to client meetings
A generous benefits package
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.