Why providers must build end-to-end customer management frameworks that bring together process automation, natural language understanding, generative AI, and real-time analytics.

We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life.
By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems.

How to adopt a data-driven approach and embrace the power that robust data analytics can bring.

With funding on the decline and demand for services increasing, offering a compelling employee experience could help to bring in more volunteers to charities – emulating the enthusiasm seen during the peak of the pandemic.

At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

Keep up to date with the latest news and events for Capita investors, including our annual general meeting (AGM) and notice of meetings.

To have a positive impact net zero ambitions must be embedded from the ground up and the top down. We look at how organisations and their employees can create the right culture and behaviours.

Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.

The finance industry – in the shape of day to day banking - has led in digital transformation and innovation with apps and instant transactions.