Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.

Our article considers how today’s retail customer is seeking a much deeper involvement, and the brands who can give them this are the ones with whom they will choose to shop.

Our report cosniders customer experience in utilities and how, if providers focused on renewing trust, it would help them deliver on their promises to customers.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

Serving people who know what they want means that media companies can more easily identify how to give them exactly that.

Our article considers how being able to provide equality of service to all is one of the most crucial challenges that today’s telecoms providers need to face up to.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

This year, International Women’s Day also marks roughly one year since the global emergence of the Covid-19 pandemic.

If you work in local authority Building Control services, you’ll know that it’s impossible to plan for absolutely everything.

There’s no question that the Coronavirus pandemic has hit councils across the UK hard, with a combination of residents needing more help and the mechanisms for delivering that help being disrupted.