Capita announces CapitaContact, leveraging Amazon Connect, the generative AI-powered contact centre solution from Amazon Web Services (AWS).

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS

How does customer experience need to change, to acquire and retain new customers and ensure a profitable road to recovery?

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.