This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

We help you make the most of your resources with innovative new solutions to help you deliver high-performance public services.

We can help you use data, technology and our process know-how to make local public services more effective, empowering you with innovative solutions.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

Peter O’ Connor, Managing Director at Capita Mortgage Software Solutions, takes a look at how we can create a better home buying experience for customers.

Pensions can be complicated and there are many terms and conditions that customers and colleagues at pension providers need to get their heads around.

Telecoms organisations face a highly challenging business environment as digitisation continues to fuel the relentless disruption of established business models and practices, to enable increasing competition from new, more agile, entrants and forces constant regulatory changes as the market grapples with the societal shift to living and conducting business online.

The consumer desire for a brighter Christmas amidst continuing Covid-19 restrictions has seen a sharp rise in ‘buy now pay later’ schemes, and with furlough ending and depression rates rising, a perfect storm lies ahead for all collections teams as consumers juggle multiple payment demands.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices