This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.

The technology for a connected country is here. In fact, we’re already putting it to work across Scotland – in healthcare, education, local authorities and beyond. Watch the video to see how Capita is accelerating Scotland’s digital and climate ambitions to make a real difference to people’s lives.

Find out how we supported a £1.2bn Intelligent rail Infrastructure programme, designed to revolutionise asset management using technology and data.

Find out how our flexible digital talent solution helps to efficiently fill your resource gap to accelerate digital project delivery in the transport sector.

We discuss five practical strategies to supercharge your digital productivity through human resource.

Insights into proven strategies which can empower councils to navigate and shape the future of adult social care.