The complex and challenging nature of delivering public services at a local level has never been under more pressure. Public service integration – collaboration between different services within local government and with external partners across other sectors – can make a very real and significant difference.

We consider how local authorities can navigate the twin tasks of reformed local service provision and successful placemaking in the short and medium term.

We recently participated in a panel at the National Planning Summit to discuss how we can support and improve the planning processes for local authorities.

Local Authorities are required to undertake activities to identify unreported changes and to ensure the accuracy of housing benefit awards. Capita’s solution delivers a fully integrated digital solution for HBAAI processing.

Helping consumer electronics adapt to changing business models, whilst building customer loyalty and meeting consumer expectations with analytics and AI.

Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.

Capita has signed contracts to deliver FAS assessments for the Department for Work and Pensions (DWP) and for the Department for Communities (DfC).

Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Our report “From back-office to business-critical: The case for information management in policing” provides a roadmap for modern information management.