Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Being in a good place mentally and physically is vital to being able to do your best work: people are unlikely to be productive if they’re worrying about their finances or feeling stressed and unhappy or dealing with a physical condition unsupported.

Government leaders need to find new ways to make public services better for both citizens and the environment, while managing with constrained budgets.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

From our procurement diagnostic service & business case development, to strategic planning and contract reviews, we identify savings opportunities.

Our admissions software for local education authorities successfully processed 538,000 school applications in England in 2022 – over 45% of all made in England.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.

Organisation design is at the core of any high-productivity organisation, by mapping the service delivery chain organisations can determine how to turn its resources into inputs, outputs and outcomes. This then helps to identify key constraints for improving budget efficiency, productivity and effectiveness.

As local authorities face increasing pressure to meet fluctuating demands, our report considers how they can drive innovation and transform operations.

Our paper considers the importance of balancing customer-company effort for retention: every interaction must be easy so customers are more likely to return.