Costi Karayannis, Managing Director of Learning Services at Capita, explains how our ‘Re-imagining HR’ survey shows we’re at a pivotal moment and must fundamentally change the role of learning and development to re-skill staff in the post-pandemic world.

Customers may be about to become less forgiving. If complaint numbers rise, how are you going to provide a service which meets rising expectations?

There is no doubt that we’re going through one of the toughest periods in living memory, for individuals, for organisations and for the sectors and industries they work in.

Capita today announces it has signed a customer service contract renewal with the RSPCA for a further eight years. The contract, which builds on a 17-year partnership, will transform the way in which members of the public contact the RSPCA to report animal welfare concerns.

Many public buildings, such as schools and hospitals, are maintained by private companies through private finance initiative (PFI) contracts.

When a health client started the migration of their complex payments systems, they began to see discrepancies of £6m a month.

Successful businesses and economies are increasingly built on intangible or ‘knowledge assets’ rather than physical ones.

The cyber threat landscape is continually shifting. As a result, staying ahead of cyber crime is a significant challenge for both organisations and individuals.

Improving productivity not only boosts economic growth, it can also encourage innovation, create employment opportunities, enhance educational attainment, and renew the social and cultural fabric across the UK.

What does levelling up mean for local government and how is placemaking strongly linked to its success? Download our latest report to find out the FIVE key areas in which a difference can be made quickly.