Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Choosing the right learning partner is key to ensuring that learning is always aligned with wider business outcomes, whilst building the right learning culture and behaviours associated with a learning organisation.

Since 2011, Capita has partnered with The Pensions Regulator to deliver automatic enrolment, employing 150 staff and operating a multi-channel customer contact centre to deliver direct communications to every employer in the UK. As a result, saving for a pension has become the norm, with 22.9 million people now saving into a workplace pension.

We apply our deep heritage in customer experience and multi-industry expertise with our drive for innovation so your customers feel great about every touchpoint with you.

Providing advanced online and telephony technology, powerful analytics and highly trained teams, we deliver results that will boost your bottom line.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Discover our thinking, insights and solutions that will help public services overcome the challenges and navigate the best road to levelling up communities and economies. Find out more today.

Our online tool simplifies the management of Personal Education Plans, making it easier to reflect everyone’s views to achieve better outcomes.