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Insurance

Creating better outcomes for life and pensions customers and clients in the ‘new normal’

When a leading UK and international insurer needed help managing customer services they turned to us to benefit from our 30 years’ experience of outsourcing and managing call-centres for some of the world’s leading companies.


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Procurement

Helping a global financial services organisation to reduce spending

Capita’s procurement solutions team is helping a global financial services organisation to reduce its spending.


Utilities

Helping gas engineers to work safely and efficiently with live video streaming

Our ResponsEye video streaming tool is helping registered gas engineers to fix boilers, cookers and other appliances more quickly, safely and efficiently by getting real-time advice from technical support teams.


Education

Freeing up schools to focus on teaching their pupils rather than administration

Cumbria County Council (CCC) needed a supplier to deliver effective, timely and cost-effective payroll and HR administration services to 180 schools, some of which still relied on paper for their recordkeeping and reporting.


Employer working from home using mobile

Advisory services

Inspiring future generations with virtual work experience

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.


Health

Supporting clinicians in Mexico with safe telephone triage

Mexican insurance group Peña Verde needed to reduce the costs of healthcare whilst ensuring effective clinical assessments – we worked collaboratively to enable them to provide accurate, safe teletriage.


Healthcare-Man visiting a temporary disabled friend and having a coffee

Central government

Safely supporting vulnerable people during difficult times with remote PIP assessments

We’re helping ensure that people with disabilities or long-term health conditions continue to access vital benefits during the coronavirus pandemic.


Young boy in wheelchair

Health

The Children’s Trust - Why accreditation provides the basis for genuine quality improvement

The Children’s Trust is the UK’s leading charity for children with brain injury and neurodisability.


Student using laptop

Advisory services

Switching to digital delivery to help 8,000 apprentices continue their learning

We support over 8,000 apprentices to achieve their respective apprenticeship programmes every year across a broad range of subjects.


Call centre rep

Central government

Helping vulnerable citizens to claim vital benefits by deploying our largest-ever virtual workforce

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.


Education -Happy young university student with book standing outdoors in front of campus

Education

Switching to virtual delivery overnight to ensure students get the support they need

Capita’s Contact Associates provides assessments to help students with a disability, health problem or learning difficulty to access the Disabled Students Allowance (DSA).


UK fire fighters

Central government

Collaborating with the Ministry of Defence to mobilise at pace

Being responsible for delivering key parts of the Ministry of Defence Fire and Rescue capability throughout the midst of the Covid-19 pandemic is something we’re particularly proud of.


Lincolnshire, UK

Local government

Helping to accelerate the pace of regeneration in South East Lincolnshire

The South East Lincolnshire Local Plan is a joint local plan between Boston Borough Council, South Holland District Council and Lincolnshire County Council.


Male healthcare professional using tablet

Health

Strengthening coding and reducing costs at Doncaster and Bassetlaw Teaching Hospitals

How a remote clinical coding service has strengthened coding department stability and reduced contractor costs at Doncaster and Bassetlaw Teaching Hospitals.


The British Army - Soldier

Central government

Capita and the British Army – Transforming recruitment in partnership

We’ve been partners with the British Army since 2012 to deliver the end-to-end recruitment and training of all British Army military personnel.


Healthcare professional using laptop and mobile

Health

Giving Australians access to trusted healthcare advice during Covid-19

Healthdirect Australia is supported by Capita’s healthcare technology, delivering a range of innovative telehealth services.


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