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Woman at call center desktop

Retail

Telecoms, media & tech

Utilities

Business growth

Customer experience

Contact centres rise to the occasion with cutting-edge technologies

Capita
With advancements in AI and automation solutions, contact centres are now more than just service points; they're strategic assets that foster customer loyalty.
3 Min read
Insight
Woman Holding Smartphone

Retail

Artificial intelligence

Business growth

Customer experience

How modern technologies are revolutionising the retail industry

Capita
Retailers are facing more pressure to use technology to improve interactions with customers to create stand out experiences.
3 Mins read
Insight
AI-human

Artificial intelligence

Corporate information

Digital & technology

AI at Capita: Redefining service delivery and customer engagement

Sameer Vuyyuru
Capita’s Chief AI & Product Officer Sameer Vuyyuru talks about redefining business process outsourcing with the latest developments in artificial intelligence.
4 Min read
Insight
Man holding digital tablet

Business growth

Collections

Customer experience

Data and analytics

Data, technology, and people – a trio that defines successful collections services

Capita
Explore Capita’s view of the dynamic landscape of debt collection, the challenges for industry players and the innovative strategies redefining their approach.
3 Mins read
Insight
Collection

Optimising your collections strategy: exclusive vodcast series

Capita
Our latest vodcast series dives into the latest trends, best practice, and technological advancements revolutionising the way we optimise treatment paths in collections.
3 Min read
Video
Senior female taking online through laptop at home

Central government

Public services

Welfare

Citizen experience

Digital & technology

Vulnerability

How we transformed PIP assessments to meet modern demands

Capita
We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.
4 Mins read
Case study

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
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