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Senior female taking online through laptop at home

Central government

Public services

Welfare

Citizen experience

Digital & technology

Vulnerability

How we transformed PIP assessments to meet modern demands

Capita
We’ve been working with DWP and DfC for over 10 years, delivering 2.7 million PIP assessments, enhancing accessibility and ensuring continuity in challenging times.
4 Mins read
Case study
Women-in-defence-charter

Defence

Corporate information

Responsible business

Supporting the Women in Defence Charter to develop a balanced workforce

Capita
As part of our ongoing commitment to building and supporting a gender-balanced workforce, we’re proud to have signed the Women in Defence Charter in October 2024.
2 Mins read
Insight
Group-Of-Businesswomen-Collaborating-In-Creative-Meeting

Corporate information

Responsible business

Capita recognised in Forbes World’s Top Companies for Women 2024

Scott Hill
Capita has been recognised by Forbes as one of the top companies for women for the second consecutive year, ranking at number 36 out of 400 on the prestigious list.
3 Mins read
Insight
Government - Father & daughter playing

Local government

Public services

Customer communications & digital services

Digital & technology

Productivity

Delivering better citizen services for Lambeth Council through intelligent communications

Capita
Find out how we helped Lambeth Council enhance communications, streamline operations, and improve customer experiences using AI, supporting efficiency and sustainability.
6 Min read
Case study
People walking through the city at dawn

Learning & development

Workforce development

Resilience through skills-based organisations

James Eynon
James Eynon reflects on his journey through skills-based resilience, sharing his key learnings from conversations across three distinct phases.
7 Mins read
Insight
Mature-woman-using-a-laptop-at-home

Central government

Local government

Public services

Artificial intelligence

Automation

Customer experience

Digital & technology

Vulnerability

Enhancing self-service solutions to reduce costs at every touchpoint

Becca Garside, Nikki Powell
Explore self-service solutions for public sector contact centres to enhance efficiency and citizen satisfaction.
6 Mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
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