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Capita improves customer experience with new digitally augmented real-time voice analytics

Capita has today announced the launch of its new assisted customer conversations solution that gives instant prompts and help to customer service advisors by analysing the customer’s voice using AI and in real time.
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Capita identified as Leader in ISG Provider Lens Quadrant

Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.
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Capita named CXM ‘market leader’ by Everest Group Research

Capita has been named as a customer experience management ‘market leader’ according to Everest Group’s Customer Experience Management (CXM) peak matrix research 2020.
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Dragonfly AI raises £625k ($1m) in funding round to continue market lead in predictive analytics

DragonflyAI, the British predictive analytics platform which is backed by Capita, is delighted to announce today the completion of a £625,000 ($1m) seed funding round.
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Capita’s software to support financial compliance reporting for In Partnership

Capita has secured a three-year contract with independent financial adviser network, In Partnership, to deliver a software solution to simplify compliance reporting and processes for its member firms.
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Capita plc Half Year Results 2020

Capita plc has today announced our 2020 Half Year Results.
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