The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022.
The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016.
Fiona Gerhard, Head of Inspectorate Services, RSPCA, said: "I am pleased to share that we are continuing our longstanding relationship with Capita Customer Management to run our contact centre. As the first point of call for the millions of people who get in touch with us, providing professional and supportive advice is crucial."
The contact centre operates a 24-hour operation, 365 days a year, from Capita House in Dearne Valley and employs 180 full time employees.
