Capita has been certified as a partner of Blue Prism, a leading robotic process automation software company.
Blue Prism’s certification formally recognises Capita’s capabilities to deliver Robotic Process Automation (RPA) and a ‘digital workforce’, which it has been deploying across service transformation projects for public and private sector customers. RPA makes processes smarter, improves overall efficiencies and drives better customer experiences.
To achieve certification, Capita had to meet Blue Prism’s requirements to ensure employees are trained to help customers implement automation effectively with the use of Blue Prism’s RPA technology.
“We see an incredible opportunity to drive more customer adoption and sales growth by working with Capita, as they interact with millions of UK customers every day across public and private sectors. As a customer and partner, Capita understand the needs of enterprise customers and have the track record to back it up. Coupling their services experience with our operating system for the Digital Workforce, will enable us to deliver incremental value to enterprise customers.” Martin Flood, Executive vice president at global sales, Blue Prism
Anish Shah, Head of Automation CoE, at Capita said: “We’re seeing incredible market demand right now for an enterprise grade RPA solution. Working with Blue Prism helps us to respond to this demand by offering clients a digital workforce that can leverage AI, cognitive and cloud capabilities and provide a high quality and efficient service.
“We are extremely proud to have achieved Blue Prism’s certification status as it cements our capabilities in automation. We pride ourselves on being change makers for our clients, creating solutions that automate business processes, improve efficiency, reduce costs and enhance customer services. RPA complements our end-to-end solution offer and gives our customers the best of both worlds - access to cutting edge technology and a solid automation platform.”
Capita already automates processes and provides a seamless customer experience for clients across a number of industries, including local government and customer management.
As the demand for automation solutions has increased, Blue Prism’s customer base has grown to more than 400 global organisations, and all new business is delivered with and through channel partners, alliances and businesses such as Capita.
