Delivering administrative support for benefits management
With financial pressures and national welfare a priority, we’re the country’s leading provider of housing benefits support services, supporting over 100 local authorities across the UK and paying over £1bn in housing benefits every year.
From speeding up claims, to minimising fraud, error and overpayments, we offer quality people and technology-enabled solutions that improve services for customers. We handle all administration functions from the initial point of contact and claim assessment, through to overpayment recovery and appeals.
And we can also train your employees, via our learning and development programmes, to be better equipped to provide digital services to the community.
2,600
➥ Capita people working with over 100 councils
12 days
➥ average processing time last year (10 days less than national average)
Supporting a London borough council with flexible benefit claims processing
With the fluctuation in benefit caseloads affecting local authorities like never before, we’ve been working with a London-based council as a service partner, providing a flexible benefits resilience solution that can be easily adjusted on a month by month basis depending on peaks and troughs in caseloads.
Disbursing business rate grants
Getting the right public funding to those in need is important at any time, but critical when supporting the nation through the current health crisis.
We’re here to help councils quickly disburse millions of pounds in government grants to businesses that need extra support during these difficult times.
Our large and experienced team are immediately available and on demand, to help local authorities meet the challenge of disbursing grants quickly and accurately.
We provide over 14,000 hours of resilience services every month to local councils, supporting the delivery of housing benefits, council tax and national domestic rates (NDR) administration.
You can access fully trained employees and a dedicated contract management team, as well as expert insight and forecasting to predict peaks in demand.
Whether you’re looking for a fully managed service, short-term access to additional capacity and resilience, or support to work alongside your in-house teams, we offer a combination of value for money, best practice processes, online solutions and highly skilled people.
Working alongside your organisation
If you need a shorter term or flexible arrangement, we can deploy key talent and resources to work with you as part of an integrated team. Rather than run your operation or service, we can help you to drive changes and improve the way you work.
We often operate on a contingency model, with our fees based on our clients’ success, and can offer guarantees around delivering outcomes.
Successful digital housing benefit services
By combining effective digital software, supported by new processes and customer engagement, we can also help you run a successful digital housing benefit service that lowers both costs and demand-related customer enquiries.
From citizens portals to digital customer communication, we can help you provide a digital service that is more in tune with the way residents live their lives.
Our fully managed service
We are one of the UK’s most experienced companies in providing a fully managed service, which gives you straightforward access to our wide range of resources and services.
It’s quick and simple to set up as any existing employees can be transferred to us under TUPE terms or seconded to us for the duration of the contract. 70% of our employees have transferred under a service agreement.
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