One way Capita chronicles success is by celebrating the highly engaged people committed to making a significant impact. Those at the core of our business will always be our greatest asset and we pride ourselves on attracting and holding onto talent for future growth.
Together in Scotland, our dedicated and knowledgeable team drives Capita forward by ensuring that Scottish connectivity is at the heart of the work we do. Their contributions are both valued and appreciated. They work tirelessly to improve the quality of our services, going above and beyond for our customers, and work seamlessly to deliver a single shared network infrastructure across Scotland’s public sector. Our outstanding customer satisfaction scores give a clear indication of the value they bring.
Meet some of the team who are resolutely passionate about advancement, innovation, and better long-term outcomes for the people of Scotland.
Tom McLaughlin
Solution Director
With a track record of working alongside the Scottish public sector since 1996, using technology to help improve public services, Tom has been involved with the Scottish Wide Area Network (SWAN) since 2012. As Solution Director, he is now responsible for ensuring that all technology, service, and programme elements of the next evolution of SWAN remain closely aligned, while enhancing the experience of SWAN customers and their service users.
David Bennet
Connectivity Architect
Responsible for designing and developing network connectivity, David brings a wealth of experience to the team and plays an integral part in ensuring that Capita is inclusive of all market capabilities and broadband carriers.
Claire McKaveney
Service Delivery Manager
Claire sits at the heart of service delivery for the Health and Social Care sector and has witnessed first-hand the move towards digital transformation within Scottish Health over the past eight years, as well as the shift in both connectivity and service demands this has generated across the Health Boards of Scotland. Claire’s passion, commitment and focus is abundantly clear to customers and colleagues alike.
Caroline Cross
Resource Planning Manager
Responsible for the co-ordination and management of network field engineers, Caroline works tirelessly to ensure they are fully supported whilst simultaneously ensuring our customers are completely satisfied. As Resource Planning Manager, she’s adept at deploying field engineers to some of the most remote areas of Scotland, in some cases with only a few hours’ notice, making the seemingly impossible…possible.
Leah Leslie
Service Delivery Manager
Responsible for supporting Scotland’s customer community, ensuring that we meet and exceed our obligations, Leah ensures all processes are aligned with contracts and service agreements. As Service Delivery Manager, she’s a highly valued member of the team.
Dillon McPherson
Project Manager
Having joined the Capita SWAN team almost 3 years ago, Dillon has worked on several projects and initiatives. As Project Manager, he’s currently responsible for championing the implementation of complex connectivity projects in the Highlands and Islands and is considered one of the rising stars of the SWAN community.
