India is where you’ll find our largest multi-client service centre. Over 5,200 experienced colleagues work across four modern offices, delivering back-office administration, front-office customer care and technology services.
Our four offices are based in Mumbai, Pune and Bangalore and offer state-of-the-art IT infrastructure and facilities. Our teams deliver a wide range of services to over 20 prestigious UK clients and work across multiple sectors.
Our opportunities range from back-office customer service to HR shared services, and from webchat management to web content and development. From our finance teams to our tech and automation experts, our teams have a broad range of expertise in the digital back office space and have a mature practice in research and consulting. Join us to grow your career and find out why Capita has been officially certified as a Great Place to Work.
1.6 million
➥ Calls handled
3.4 million
➥ Web-chats and messages answered
43.2 million
➥ Back-office transactions processed
Personal & family medical insurance
Personal accident cover
Life assurance cover
Paid time off
Health risk profiling
Wellbeing support
Performance-based bonus
Gift of leave option
The safety of our employees is the highest importance for us – that’s why we use best-in-class technology to operate our transport services:
- we operate a pickup and drop-off service for all day shift employees from a central location
- for employees working night shifts between 9:30pm and 7am, we offer a home pickup & drop-off service
- to ensure the safety of our female colleagues, a guard is employed to escort the last female employee drop off.
Vikhroli, Mumbai
This is our corporate office and works with clients in telecoms, logistics, finance and Life & Pensions. We offer services in back office and webchat operations, and our finance and HR shared services are also based out of this office.
Tower 10 & SEZ, Magrapatta, Pune
Both offices are located in the Magarpatta district. In Tower 10, our colleagues work with clients across a wide range of sectors from insurance and utilities, and they deliver both back-office and web chat customer services.
In our SEZ office, we support our operations within the retail space, with services in back-office administration, web chat and phone-based customer care.
Prestige Shanti Niketan (PSN), Bangalore
In our Bangalore office, we’re delivering back-office and web chat capabilities to the life and pensions, and utilities sectors.
Apply
Apply online through our recruitment system
HR screening
Discuss the role with our recruitment team
Assessment Centre
Language assessments and technical test if applicable
Functional round
Operational focused interview
Vetting checks and onboarding
Submit your employment documents and join the team
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