Website Content Lead

Core Responsibilities:

• Supporting the implementation of large-scale projects which impact on digital channels, across the TV Licensing website.
• Optimising website content to support the development of growth initiatives across the website.
• Analysis of customer contacts to help understand where there are opportunities to retain customers on self-service channels.
• Working closely alongside the Digital Operations Manager and Digital Delivery Manager to provide SME support to key client meetings and workshops.
• Enabling the business to maximise opportunities to reduce cost and increase the proportion of served contacts across TVL.
• Take ownership of co-ordinating and implementing changes to content on the TV Licensing website.
• Ensuring Capita Digital Operations deliverables are completed on time, and to the highest standard, ensuring the wider team is in the best position to deliver against clear requirements.
• Prepare and present opportunities to optimise content.

What you’ll need to bring:

• Experience of self-service within a contact centre environment.
• Ability to manage and co-ordinate requests from both internal and external stakeholders.
• Able to prioritise workloads across the team, aligning to business objectives.
• Extensive knowledge of digital products and services.
• Successful track record in relationship management and experience of working with senior stakeholders.
• Strong interpersonal and communication skills.

What’s in it for you?

• Competitive annual salary £30,000 pa dependant on experience.
• 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

About Capita Experience

Capita Experience focus on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is to help our clients digitise their interactions with customers, members and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.