ServiceNow Platform Architect

The primary objective for the ServiceNow Platform Architect role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.

From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.

This is an opportunity to join the team at a time of exciting change where we are transitioning from a legacy system to ServiceNow. We have an excellent relationship with the supplier and are looking to create a first class solution for our clients.

What you will be doing:

• Ensuring platform alignment with the business strategy.
• Providing consultative technical leadership to the platform team.
• Creating and maintaining a detailed view of the existing architecture.
• Providing architectural controls to ensure the correct technical solutions are used when delivering business solutions.
• Resolving technical escalations, including responding to defects.
• Participating in process workshops.
• Working closely with enterprise architecture team.
• Assisting in migrating configuration across instances.

What we are looking for:

• Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades.
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.
• Experience of the CSM module.
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
• Demonstrable knowledge of Domain Separation and RBAC controls.
• Demonstrable knowledge of Platform Integrations and data normalization.
• Demonstrable knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular etc.
• Excellent understanding of ServiceNow platform administration.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.