Senior PMO Analyst
Job ID: 10100020
Cheltenham
Permanent
Hybrid
Capita is looking for a Senior PMO Analyst to work within our Regulated Services division, to provide specialist hands-on support for our programme and project managers.
In this role you’ll play a proactive role in knowledge management to promote programme and project management methods and standards, and the implementation of best programme and project management practice.
As a senior role in the team, we are looking for an individual who has a strong demonstrable track record in a PMO role, with excellent stakeholder management skills, resource management, and business process improvement. Ideally this will be in the financial services sector. The role will allow you to take complete ownership of services and processes, so we require an individual who is very much a ‘self-starter’.
This role will predominantly be home-based, however there will be a need to travel to our Cheltenham offices on a monthly basis, so ideally you will be based in the SW region, though we would consider applications from other areas of the UK if you are willing to travel.
Capita is an equal opportunity and disability confident employer.
Job Description
What will you deliver?
Support the PMO Manager in ensuring the required level of PMO governance and control is applied to the Account you are assigned to in alignment with Capita’s best practice framework.
Maintain a forecast of supply and demand across the Account / Portfolios, which will include Project and Work Order requests. You will also support capacity planning of delivery teams and 3rd Parties, tracking resource utilisation vs. allocation.
Process project finances at project and Work Order Level, analyze variances against forecast v actuals and ensure financial cover is maintained.
Manage Work Order processes, including ensuring accurate estimates of the required costs, timescales, deliverables and assumptions are produced by the relevant business area.
Ongoing management and monitoring of Risks, Assumptions, Issues, Dependencies (RAID) and lessons learned logs for your allocated Account via regular engagement.
Produce weekly status reports for management meetings and MI and reporting packs for executive board management meetings to facilitate fact-based decision making.
Own the Quality Assurance of all Work Order products for your Account and ensure rigour is applied in meeting the client’s requirements.
Proactively embed best practice PMO service, system, processes, tools and templates into assigned programmes and accounts.
Work as part of the PMO team to deliver high level of customer services to the Stakeholders by providing support, challenge and skills development.
Provide cover for the PMO Manager for day-to-day PMO management activities as required.
Mentor and provide guidance to PMO Analysts.
What are we looking for?
Excellent previous experience in a Senior PMO Analyst role, ideally within the Financial Services sector.
As this is a senior role in the team, we require an individual who is a real ‘self starter’, who can take control of their own workloads, and take complete ownership of their processes and services.
Demonstrable stakeholder management skills, as well as a strong and clear communicator, with excellent people skills.
Proven resource management skills, as well as strong experience in governance, project cycles, and business processes improvement.
Previous experience of using Power BI, Power Queries, and MS Excel.
What can we offer you?
In this role, you will be given fantastic training and development for your career. You will also be given the following:
A competitive starting salary, dependent on experience.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
23 days holiday (rising to 27) with the opportunity to buy extra leave
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
What’s Next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.