Senior InfoSec analyst

Role Objectives

• Managing the ISO 27001 and PCI DSS certifications for the Organization
• Conducting security reviews in line with the Client requirements for various business units
• Designing and conducting Info-sec training for all Businesses across locations
• Review and update policies, procedures and guidelines based on new technologies, processes and Business requirements without compromising on the security of the organization
• Conduct Information Security and PCI DSS audits (Internal)
• Perform VA, PT and other technical activities including cloud security reviews, etc.
• Conduct technical assessments such as Firewall reviews, Configuration reviews, AD reviews, etc in line with the assurance calendar
• Keeping abreast with changes in security requirements with existing and emerging technology

Key Performance Areas

• Leading the risk assessment exercise across functions
• Conducting security reviews in line with the Client requirements for various business units
• Designing and conducting Info-sec training for all Businesses across locations
• Review and update policies, procedures and guidelines based on new technologies, processes and Business requirements without compromising on the security of the organization
• Lead Information Security and PCI DSS audits (Internal and certification)
• Perform VA, PT and other technical activities including cloud security reviews, etc.
• Lead the Vulnerability Assessment assignments
• Incident management
• Support in due diligence for existing and new clients
• Keeping abreast of industry guidance and notifications on new vulnerabilities and issues raised by Industry experts, analysing with Capita South Africa IT set-up, communicating the same with IT for resolution.

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others

​Professional Know-how:

Academic:

• Matric (Completed)
• Graduation (in any discipline – engineering degree in IT preferred)
• MBA or other relevant certification in information Security preferred
• ISO 27001 LA, PCI DSS trained, CEH(preferred)

Experience:

• Minimum 5 years of experience in the Information security domain with leading Organizations

Working Relationships

Internal

• Capita Group/ Division Business and other Support Function Teams

External

• Clients

TCF and Conduct Risk Competence

TCF is about putting yourself in the place of the customer and considering whether you would regard yourself as having been treated fairly on the basis of a Firm’s actions.

The consumer outcomes are:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale
Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect
Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

Key Result areas

• Enhanced engagements with business regarding effective maintenance of ISMS documents as per the assurance calendar
• Accuracy of risk assessments and reviews around Information Security
• Information Security Breach/Incident identification and resolution
• On-time and accurate reporting
• Timely escalations
• On time Query resolution
• Reporting, Tracking and Monitoring timely closure of observations from the technical assessments and audits by the respective departments
• Guidance from Industry experts is appropriately received and resolved by IT in a timely manner.

Management/Supervisory Responsibility:

This position does not supervisory responsibility.

About us

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary
• Medical Aid
• Provident fund, Group life, funeral and disability benefit
• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Closing date: Midnight 17 Jan 2024