SAP Functional Lead

What You’ll Be Doing:

• Team management activities including regular team meetings, performance management, resource management and overseeing of daily operations of the team to ensure tasks are efficiently executed.

• Facilitate requirements gathering meetings.

• Working collaboratively with other SAP functional/technical teams who support internal customers to resolve issues or implement solutions.

• Management for the resolution of 1st line support for an external customer and 2nd line support queries for internal customers.  

• Participate in the scheduled activities of disaster recovery, system upgrade and update, system refresh and regression testing.

• Engage and collaborate with 3rd party supplier for implementation and integration of a new systems.

• The management of all aspects of training to end users for the external customer.

• The regular review of external customer performance for the invoicing processing services, it’s operation processing and incidents. This includes the reviews of all potential service improvements to develop them into proposals for consideration and approval by the external customer.

• Liaising with the external customers invoice processing partner to provide ongoing continuous improvement services which includes reporting for process director, optimized self-learning technology, enhancements of integration components and process improvements for automation.

• Scheduling, leading and management of the customers meeting schedule which include the review of the current landscape, the external customers SAP strategy, alignment of SAP production roadmap, the review of business applications portfolio strategy, the development plan and review of infrastructure, security or system software upgrades.

• Review/write change requests, liaise with technical teams when required, amend/set up configuration to deliver a requirement or project, data conversion, unit testing, integration and regression testing as per the customer requirements.

• Preparation of customer requirement documentation like proof-of-concept document, approach document for solution, test scripts, end user training docs and knowledge transfer document.

What we’re looking for:

• Extensive SAP experience in Supplier Relationship Management (SRM), Financial Accounting/Controlling (FICO) and Material Management (MM) on SAP ECC 6.0 (ERP) system.

• A strong understanding of business processes for P2P.

• Experience of integration via SAP Process integration/Process Orchestration (PI/PO)and Business Information Warehouse(BW)

• Experience working in a challenging project and support environment.

• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.

• Strong analytical and problem-solving skills, with the ability to identify issues and provide solutions.

• A critical thinker who leads with agility.

Other Requirements:   

• Fully conversant with MS Office toolset.

• Knowledge of AP Process Director is essential.

• Knowledge of BTP (Business technology platform) is desirable but not essential.

• Knowledge of Sales Distribution (SD) is desirable but not essential.

About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• Opportunity to learn new skills and develop further

• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless  of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.