Root Cause Analyst

The role of the training analyst will be to complete Training Needs Analysis across the operational teams to determine all the training staff need to improve employee job performance, including progress and growth.

As part of the TNA, you will need to develop improvement recommendations to deliver efficiency, effectiveness, improved quality, and better outcomes for our client and Capita. You will be responsible for communicating changes and support business improvements, working closely with the operational management team and Subject Matter Experts and translate issues into workable solutions.

Responsibilities

• Shape strategic approach to learning & coaching, Lead quality improvement using data available.

• Defines analysis approach to investigate operational needs, problems, and opportunities.

• Feedback to stakeholder and the operational reportees on improvement plans and implementations.

• Work with the head of operations to produce and present visual data and MI to demonstrate effectiveness of the operation.

• Work proactively with a range of stakeholders to champion and celebrate best practices in supporting the operational effectiveness.

• Provide proactive valuable insight to support the continuous improvement of the Operational Teams.

• Make effective use of the available systems to enable facilitation of service improvement.

• Defines process improvement solutions for business priorities for changes as part of a wider team and / or project.

• Works closely with management, business users, to develop and enhance business processes, drive improvement, and ensure delivery of key business and systems projects.

• Uses a range of techniques to investigate, analyse, document, and manage requirements and improvements.

• Uses stakeholder analysis techniques to manage stakeholders.

• Supports discovery workshops.

• Manage initiatives.

About You

• Significant experience leading the strategic approach of learning facilitation and coaching Proven track record of effective engagement with stakeholders.

• Experience of leading projects and using initiatives to drive change.

• Proactive in the development of new approaches to improve the learner experience.

• Strong advocacy and influencing skills to increase the development and engagement within teams of cutting-edge learning approaches.

• Previous quality assurance and continuous improvement experience within a learning delivery environment

About Capita | Transport For London (TFL)

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

• A competitive basic salary

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.