Repair Centre/Imaging engineer
Job ID: 10108695
Hemel Hempstead
Permanent
Office Based
This role is designed for an individual with a hands-on approach to imaging and repairing laptops, PCs, and printers within our workshop facility. The successful candidate will utilize the information gathered to image the units according to user requirements. This challenging and demanding role requires analytical and logical thought processes to ensure accurate and prompt resolution. Additionally, the role involves leading various customer imaging projects to profile and personalize customer devices to meet their specific requirements
Job Description
This role is designed for an individual with a hands-on approach to imaging and repairing laptops, PCs, and printers within our workshop facility. The successful candidate will utilize the information gathered to image the units according to user requirements. This challenging and demanding role requires analytical and logical thought processes to ensure accurate and prompt resolution. Additionally, the role involves leading various customer imaging projects to profile and personalize customer devices to meet their specific requirements
What you will be doing:
- Collaborating with all support teams such as Logistics and Resource Schedulers to ensure SLA’s can be fulfilled
- Communicating with field service engineers to offer assistance as and when required
- Assist in managing customer deployment scripts and automation tools for efficient imaging processes
- Image and personalise customers machines to meet customer requirements
- Stay informed about the latest customer images and tools to improve imaging processes
- Keeping all imaging documentation and guides up to date
- Support all internal technical repair and imaging queries e.g., CMD
- Provide support with hardware repairs during busy periods
- Support small and major projects from a technical perspective when requested.
What we are looking for:
- Logical thought process to quickly determine remedial action
- Experience in imaging engineering or a similar role.
- Strong communication skills and techniques (verbal and written)
- Ability to work on own initiative with minimal supervision
- Basic operational knowledge of MS Office products
- Works well as part of a team
- Ambition to develop skills
- Driving License desirable
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.