Programme Manager
Job ID: 10100124
Pune
Permanent
Hybrid
The Programme Manager is responsible for leading a defined set of interdependent projects and the associated business change activities. They have primary responsibility for successful delivery of the required outcomes, including the establishment of appropriate governance and assurance, monitoring progress, managing risks and issues and ensuring the business readiness for change.
Job Description
- Programme Management - Plan and design the programme and proactively monitor and report on its overall progress through the governance framework. Map programme dependencies and identify owners, build dependency management into the programme’s governance cycle. Drafting the business case with input from project managers and specialists
- Governance – Monitor and manage project progress, identify and manage risks and issues, and take corrective action as necessary, including those that are strategic and politically sensitive. Ensure that project deliverables meet the agreed quality standards. Ensure that projects are aligned with the strategic goals of the organisation, ensuring regular reporting and escalation as appropriate. Work with project leads and Benefits Manager to identify, track and deliver benefits set out in business case
- Resource Management - Identify resources to ensure required capacity and capability for successful programme delivery. Undertakes planning, scheduling and estimating
- Leadership - Lead and manage the project team to deliver projects on time, within budget and to the required quality standards. Lead, manage and develop the project team, ensuring that they have the necessary skills, resources and support to deliver projects successfully. Provide coaching and guidance to team members as required. Support the programme to deliver the business case benefits and outcomes
- Stakeholder Management - Build and maintain effective relationships with stakeholders, both internal and external to the organisation. Ensure that stakeholders are kept informed of project progress, risks and issues, and that their expectations are managed appropriately
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.