Lead Operations Trainer

What you’ll be doing:

• Lead and manage the Health & Welfare (H&W) Operations Trainers.

• Collaborate with stakeholders to ensure effective design and delivery of quality non-clinical resources and interventions

• Undertake the facilitation and delivery of approved Non-Clinical L&D interventions

• Effectively maintain the training resources for Non-Clinical Health & Welfare contracts ensuring they are up to date and fit for purpose

• Complete impact assessments on behalf of Non-Clinical Learning & Development for key strategic projects and change initiatives

• Support the delivery of the Non-Clinical SLAs and KPIs of the Health & Welfare contracts, ensuring the training targets are consistently achieved

• Manage the impact of internal and customer-driven change initiatives for Non-Clinical Learning & Development

What we’re looking for:

• Understanding of learning and development principles

• Demonstrated success in designing and delivering learning and development material

• Ability to gather and interpret data (including Training Needs Analysis) to evidence quality, achievements and continuous improvements required

• Experience in managing teams with strong leadership capabilities

• Personal Independence Payments (PIP) Knowledge and background highly desirable

• Strong stakeholder management skills with the ability to work in partnership with key stakeholders

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.