Key Account Director

Other Responsibilities include:

• Consider and review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.
• Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required. Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.
• Delivery of agreed client and contractual expectations and obligations. Highly confidential. For internal use only. Not to be reproduced or shared without permission.
• Ownership / Management of Change Control Notes or Letters of Variation for tasks completed outside of the contract.
• Oversight and approval of invoicing as per the contract and the services provided
• Support client strategy (short & long term) ensuring all clients have account plans relevant to the client that are regularly reviewed (at least every month) to identify further opportunities.
• Lead client meetings, ensuring papers are issued in a timely fashion and in the agreed format
• Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion.
• Lead on rebids and extensions for relevant clients, ensuring these are managed in a timely fashion and in accordance with Capita’s governance process.
• Lead on Contract Review Committees / Product Review Committees for own clients and any new clients (as applicable).
• Lead on and actively manage and resolve claims and commercial issues.
• Maximise opportunities for upsell, cross-sell or project revenue across individual client portfolio, introducing appropriate practice subject matter exerts to develop and land these opportunities successfully

What are we looking for:

• An experienced Account Director that has worked in the financial services, outsourcing or other regulated sector
• Experience of private sector accounts
• Experience of working on a portfolio of accounts
• Understand the importance and deliver against individual objectives and to contribute to the achievement of departmental objectives and business results
• Participate in and promote good team communication and share knowledge and expertise with other team members
• Solid understanding of commercial pricing models to ensure revenue growth and maintain profitability targets

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly.

A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .