Irish Speaking Customer Service Advisor
Job ID: 10097018
Home-Based - Ireland
Permanent
Work From Home
Location: Fully remote working
Working hours: Full time 40 hours per week, Mon-Fri 6am-9pm, Sat between 8am-6pm, Sundays & Bank Hols between 10am-6pm
Salary: €27,456
Capita Customer Solutions is looking for a fluent Irish Speaking Customer Service Representative to support our team, providing fantastic customer experience on all interactions, leaving a lasting impression.
To ensure that customer issues and concerns are answered efficiently and effectively, you will be supported with extensive training, so that we can help you build the knowledge and skills required to do the role.
Job Description
What you’ll be doing:
- Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
- Accurately capture data and enter it on to the relevant systems.
- Respond to all contacts from both internal & external customers made via all the available channels.
What we’re looking for:
- Fluent Irish Speaker
- Excellent customer service skills – with the ability to communicate both clearly and effectively.
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
- Excellent interpersonal and organisational skills – with thorough attention to detail.
- Ability to work towards customer service SLA’s and KPI’s.
- Computer literate (including Microsoft Suite) and data entry skills.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.