Head of Digital Product Solutions – Pensions

Key responsibilities

• Drive the implementation of the Pensions Solutions Digital Strategy, identifying priority areas for enhancement, improvements and programme focussed change agenda.
• Work collaboratively with clients and across Pensions Solutions, the wider division and IT to agree the appropriate technology required to meet our strategic ambition on digital capability and straight through processing of customer demand
• Own the Digital change backlog ensuring it is continuously developed and prioritised in line with our strategy and business needs
• Sponsor ongoing digital investment to ensure we achieve our digital strategy and recognise that investment in digital products underpins our growth and retention of Clients
• Champion digital product management and delivery, working with Design, IT and change to achieve product focused delivery and achieve the target operating model
• Close engagement with Communications and Engagement teams on maximising the launch impact of digital capability and then the ongoing review of data and insight to feedback on incremental enhancements required, building effective backlogs of prioritised improvement work across core digital assets
• Senior Stakeholder management internally and externally across the organisation and with clients/suppliers

Key tasks include

• Define and own the pensions digital strategy and ensure that the defined Digital Roadmap and development drives towards the Pension digital strategy
• Support client engagement to define future needs as well and individual clients demands, understanding how our products and strategy help them achieve their digital ambition.
• Follow propositional methodology and governace for new product and proposition development in digital.
• Develop and draw upon capability from wider Capita to enhance product offerings including Behavioural and data analytics
• People manage and lead a team of UX and product resources
• Interact with clients and internal teams, prepare and chair internal and external steering groups.
• Sponsor change projects that are aligned to the digital strategy and work closely with change teams to ensure the committed outcomes are achieved
• Attend operational governance boards to ensure that any digital change requested is prioritised and appropriate

What are we looking for

• An experienced Digital Product leader that has owned and driven a digital product strategy in a pensions environment
• Pensions product knowledge
• Able to relationship manager and influence internal stakeholders
• Strong client relationship management skills at a senior level
• Experience of working in an Agile environment

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.