Digital User Researcher – Pensions

Responsibilities Include

• Conduct in-depth research to understand the needs, preferences, and behaviours of our pension customers this may involve interviews, surveys, usability testing, and ethnographic studies
• Collaborate with cross-functional teams including product managers, designers, developers, and business stakeholders to ensure user research insights are integrated into product and service development processes
• Analyse qualitative and quantitative data gathered from user research activities to derive actionable insights.
• Synthesize findings into clear, concise reports and presentations for stakeholders at various levels of the organization. 
• Plan and conduct usability testing sessions to evaluate the effectiveness and efficiency of pension-related digital platforms, tools, and services. identify usability issues and provide recommendations for improvement. 
• Collaborate with the wider design team to ensure that customer centric principles and design guidelines are in place and in the forefront of our delivery of digital journeys 
• Translate customer insights into designed experiences and forming a compelling story around it 

What are we looking for:

• An experienced Digital User Researcher that has worked in the financial services sector this could include, Pensions, Investment, Insurance or Banking
• Has planned, recruited and managed research utilising different research methodologies
• Collate and Analyse the collected data
• Work closely with project stakeholders to help understand and define customer value and able to report/present back to those stakeholders on how feedback can be built into the product design backlog 
• Agile Research
• GDS experience would be desirable

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.