Business Development Manager – Contact Centre Services

As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to a black minority ethnic community to apply for this role.

Our Propositions

The Citizen Experience proposition family is focused on the interfaces between public services and the people they serve. These propositions aim to provide seamless services that are fast, effective, and human-centred experiences at the point of demand and where people need them most. The Digital Business Services proposition family focuses on the core public services systems. It aims to increase productivity using data, technology and operational excellence to deliver secure, smart, efficient and effective services.

Combined, these propositions will deliver complex solutions that transform services for our customers and citizens. Examples of the services we provide are our Contact Centres, Assessment Services, Intelligent Communication, Procurement Services, and Revenue Maximisation, all of which are underpinned by world-class digital and technology services

What you’ll be doing:

• You will be pivotal in delivering opportunities through to contract signature within the sector and the proposition strategy.
• You will work with the relevant client, market and proposition teams to develop a plan and target Central Government entities and successfully execute against client opportunities, engaging in advance of opportunities coming to market, ultimately, to generate new revenue.
• Utilising market insight, buying patterns and client challenges, engaging and building relationships with our clients, and using wider Government frameworks as the route to market to win new business.
• Your unique selling points will be your ability to understand and navigate the complexities Central Government sector, aligning those requirements to Capita’s Contact Centre capabilities, and your strategic approach to business development.

What we’re looking for

• You will have extensive business development experience in Contact Centre Services and be capable of sustained engagement at senior levels as well as successful sales execution.
• You'll be an innovative and strategic thinker - capable of shaping and leading a client’s thinking and having strong negotiation, presentation, and communication skills.
• Proactive, ‘can do’ and collaborative behaviours are a vital part of this role and underpin trust, facilitating the right collective mindset required to make a difference and most importantly allow both parties to thrive in leading the way rather than being led.
• The primary success of the role is business growth, new customer acquisition and client satisfaction.

About Capita Growth:
Our Growth Function is one of Capita’s central corporate functions and is redesigning how we do business. We’re  improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We’re also multi-lingual, multi-functional and multi-talented. Join us and discover be

tter as you empower our sales teams to focus on developing our business.

What’s in it for you?

• a salary of between £65,000 - £75,000 plus a generous commission programme

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more

• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com