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Collections: Leading with empathy, handle with care

Everest Group
Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.
1 Mins read
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Telecoms, media & tech

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Customer experience

Navigating the future of CXM services: challenges and opportunities

Capita
We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.
4 Mins read
Insight
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Insurance

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Why outsourcing is an essential part of successful customer experience strategy

Gillian Chamberlain
Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.
4 mins read
Insight
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Telecoms, media & tech

Digital & technology

Internet of things

The great PSTN switch-off – where do we go from copper?

Tony Hearn
In 2025, the Public Switch Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will reach their end of life. By then, every analogue phone line in the UK will have moved to a fully digital network that uses Internet Protocol (IP) across a fibre-based service. This won’t just affect voice services; it may also mean you need to upgrade your access services and migrate critical systems.
4 mins read
Insight
Capita scaling partner

Advisory services

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How the UK’s bold pension fund pledge is shaping the future of investment in high growth companies

Pete Budge
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
5 Min reads
Insight
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Consumer electronics

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Our thinking

Seven habits for elevated peak management

Capita
All businesses experience peaks and troughs in customer activity throughout the year. What makes the difference is how you handle these occasions.
2 mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
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