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Advisory services

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Developing great leaders through apprenticeships

Lisa Khosla
Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.
3 Min read
Insight
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Advisory services

Central government

Charities

Consumer electronics

Critical national infrastructure

Defence

Education

Employability

Health

Housing

Insurance

Justice & policing

Local government

Mortgages

Public services

Retail

Retail banking

Telecoms, media & tech

Travel & leisure

Utilities

Water

Welfare

Learning & development

Education

Future of learning

Our thinking

Not just for school leavers - busting the apprenticeship myths

Lisa Khosla
Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.
3 Min read
Insight
Pay360 - Public Sector

Insurance

Mortgages

Retail banking

Customer experience

Data and analytics

Digital & technology

Automation

Customer experience

Digital

Financial and banking

Future of experience

Software

Technology

Our thinking

It’s time to flex the power of Open Banking for consumers

Sarah Green
Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.
3 Min Read
Video
Cyber security - hacker

Advisory services

Central government

Charities

Consumer electronics

Critical national infrastructure

Defence

Education

Employability

Health

Housing

Insurance

Justice & policing

Local government

Mortgages

Public services

Retail

Retail banking

Telecoms, media & tech

Travel & leisure

Utilities

Water

Welfare

Cyber security

Cyber security

Our thinking

The world has changed… time to take stock and simplify your cyber security

James Fox
It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.
4 mins read
Insight
Customer Service

Consumer electronics

Insurance

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Retail

Retail banking

Telecoms, media & tech

Travel & leisure

Utilities

Water

Artificial intelligence

Automation

Customer experience

Data and analytics

Digital & technology

Customer experience

Our thinking

Will customers really pay more for better customer service?

Charles Whitworth
People often say they’re happy to pay more for excellent service but as prices continue to rise are they now expecting enhanced experiences as standard?
3 Min Read
Insight
using-laptop

Advisory services

Central government

Charities

Consumer electronics

Critical national infrastructure

Defence

Education

Employability

Health

Housing

Insurance

Justice & policing

Local government

Mortgages

Public services

Retail

Retail banking

Telecoms, media & tech

Travel & leisure

Utilities

Water

Welfare

Learning & development

Education

Future of learning

Human resources

People and culture

Responsible business

Welfare & employability

Our thinking

Recruitment and outreach must improve for apprenticeships to enable social mobility

Lisa Khosla
For apprenticeships to enable social mobility, employers need to improve recruitment and outreach. We consider how to bring in new, brilliant talent.
4 mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
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