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Augmented reality
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Retail

Artificial intelligence

Augmented reality

Digital & technology

Retail

Our thinking

Unified retail experience: Merging in-store and online shopping on the hybrid high street

Capita Experience
Is online the future, and are high streets flourishing? Just as they have for centuries, bricks and mortar retailers are reinventing themselves – competing and complementing the online option, and even stealing a march on it.
3 mins read
Insight
Retail - lady smiling and looking at shop - 800*600

Retail

Augmented reality

Customer experience

Data and analytics

Digital & technology

Retail

Our thinking

Shoppers value the retail industry more than ever

Andy McDonald
Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.
3 Mins Read
Insight
Retail - digital shopping of clothes

Retail banking

Augmented reality

Customer experience

Digital & technology

Retail

How retail can adapt to the challenges of 2022: video series

Capita
Delivered by industry experts, 4 insightful videos consider the future of retail, from generational consumer change and technology to the cost of living crisis.
Video
Reatil women.jpg

Retail

Augmented reality

Customer experience

Digital & technology

Retail

Our thinking

Smart retailing: navigating a new era – forum recording

Capita
As retailing and technology continues to evolve at a pace we’ve never experienced before, consumers of every generation are becoming far more comfortable with the digital landscape, whilst also becoming increasingly mindful of the brands they’re advocating.
Video
retail-shop

Retail

Augmented reality

Customer experience

Digital & technology

Retail

Our thinking

How retailers are using tech to bring back the joy of shopping

Andy McDonald
Tech is helping retailers restore the joy of shopping as they tap into what we’ve missed in the pandemic: trying new experiences, being inspired and entertained
3 mins read
Insight
Couple-shopping-online-1291933720-800*600.jpeg

Education

Retail

Artificial intelligence

Augmented reality

Customer experience

Data and analytics

Digital & technology

Learning & development

Customer experience

Future of experience

Our thinking

The post-pandemic customer is king once again

Andy McDonald
Retail technology is perhaps one of the fastest growing industries coming out of the pandemic, with digitisation being one of the key aspects of this transformation.
4 mins read
Insight

Spotlight: customer experience during the cost of living crisis

When reality bites, we find ways to bite back

We recently held another stimulating discussion in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking. Read the article to find out what these are, and learn about current trends.

Read our 'Reality bites' article
Women looking at bill
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