As digitisation and complex business problems continue to change the landscape of organisations, shared services providers need to find new ways to stay relevant and deliver what their clients and service users need, raising the bar with the creation of brilliant service experiences

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

At Cop 26 in Glasgow last October, world leaders pledged to end deforestation, move away from coal and curb methane emissions, amongst many other revised targets.

The ever-enduring search for new ways to increase productivity is challenging, but it’s crucial for freeing up human and financial resources so that organisations can focus on and succeed at what they do, as well as to grow.

Since January 2021, global market forces and, more recently, soaring natural gas prices have forced no fewer than 14 smaller energy suppliers to cease trading.

The recent report from the Intergovernmental Panel on Climate Change (IPCC) stated very clearly that “human-induced climate change is already affecting many weather and climate extremes in every region across the globe”.

The UK Government has pledged that the country will become net-zero by 2050. Achieving this will require both huge changes to our energy system and innovative low carbon solutions supported by consumers.

The UK water utilities industry is under greater stress than at any other time in its history. Chris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.

The North has a proud industrial heritage, and now it has a huge opportunity to become a world class leader in the emerging clean energy sector.

To mitigate climate emergency, there is a global race to achieve carbon neutrality.