We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.

Automation will transform most jobs in the insurance sector over the next decade.

We’re empowering local government councils to provide accessible and reliable benefits and funding advice to citizens while easing the strain on their teams.

In 2017, a key London authority commissioned Capita’s customer service team to deliver out of hours customer service support to its citizens.

We're helping our clients achieve better customer experience through our range of automation technologies.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.

Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.