Capita plc has today announced their 2019 half-year results.

In the first two parts of our blog series on building a sustainable workplace, we explored how IT will enable change and considered what sustainable workplaces might look like.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

The UK officially became a third country on 1st January 2021 after years of negotiations. This means we’re separate from the European Union (EU) and its economic structures.

Over the past year our relationship with technology has rapidly transformed, with the pandemic disrupting the way we live, work and communicate with one another.

7 steps to unlock the value of public sector knowledge assets

The last 12 months have been some of the most challenging in living memory: government, both central and local, has had to deal with a humanitarian, social and economic crisis beyond anything imaginable at the start of March 2020.

The pace of change we're going through right now is the slowest we’ll experience for the rest of our careers.

The Institute of Customer Services has published their bi-annual survey and there was a particular figure that stood out. 14.6% of customers have experienced a problem.

While the pandemic has certainly shifted the skills landscape in a multitude of ways, the types of skills we expect to see in demand remain the same.