An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

The pandemic has forced many of us to stay home: to stop commuting, stop socialising, stop travelling, wear a mask and put on a coat.

When you picture the communities of the future what do you see?

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

While technology offers many opportunities in the quest to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference, writes Oli Freestone, Institute Lead at Capita.

The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

In a recent webinar our experts discussed how our bespoke solutions can empower HE and FE operational planning to deal with multiple unknowns.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.

According to the World Economic Forum (WEF), 65% of children entering primary school today will end up in jobs that don’t yet exist.

Businesses today are more inventive, creative and bold than they have ever been before. They’ve had to be. We are living in a moment where there is no ‘playing it safe’ – and where doing nothing is often the worst possible option.